Job Description
Join our dynamic team as a Help Desk Support Specialist in Toledo, OH! We provide all necessary equipment including laptops, monitors, and peripherals – just bring your expertise! As a key member of our IT department, you'll deliver exceptional technical support to employees, resolve hardware/software issues, and ensure seamless business operations. Enjoy a collaborative environment with growth opportunities and comprehensive benefits.
Responsibilities
- Diagnose and resolve technical issues across desktop/laptop hardware, OS, and enterprise applications
- Provide remote and on-site support for 300+ employees via ticketing system
- Manage asset inventory and equipment provisioning/decommissioning
- Document solutions in knowledge base and create user documentation
- Collaborate with vendors for hardware/software procurement and maintenance
- Train users on new systems and security protocols
- Monitor system performance and recommend improvements
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and ticketing systems (Jira/ServiceNow)
- Strong troubleshooting skills for networking, VPN, and cloud applications
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment handling
- Valid Ohio driver's license for occasional site visits