Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This full-time role offers competitive compensation, comprehensive benefits, and clear career advancement paths in a collaborative environment.
As a key member of our service desk team, you'll troubleshoot hardware/software issues, implement solutions, and maintain documentation. Ideal candidates will possess strong problem-solving skills and a passion for customer service. Enjoy modern office amenities, flexible scheduling options, and ongoing professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage active service tickets using ticketing systems (e.g., Jira, ServiceNow)
- Deploy and configure desktop/laptop systems with standard software packages
- Document solutions, procedures, and knowledge base articles
- Collaborate with network/infrastructure teams on complex technical escalations
- Conduct user training on new systems and security protocols
- Maintain inventory of IT assets and peripherals
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for network connectivity and security issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks and manage multiple incidents simultaneously