Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in Stockton, CA. We're seeking a tech-savvy professional to deliver exceptional user experiences while supporting our growing enterprise infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve complex system outages and user incidents
- Document solutions in ITSM systems with detailed ticket management
- Train end-users on security protocols and best practices
- Collaborate with network and security teams on infrastructure projects
- Monitor system health and implement preventative maintenance
Qualifications
- 5+ years of enterprise-level help desk experience
- Advanced certifications (CompTIA A+/Network+, Microsoft 365)
- Proficiency in Active Directory, Azure AD, and endpoint management
- Strong analytical and troubleshooting skills for Windows/macOS environments
- Experience with ITIL processes and service desk tools
- Excellent communication skills and customer service mindset