Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document all incidents and solutions in ITSM systems
- Collaborate with network/security teams for escalated issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate degree in IT or equivalent experience required
- 2+ years in desktop support/help desk roles
- Expertise in Windows/macOS, Active Directory, and Office 365
- CompTIA A+/Network+ certification preferred
- Strong troubleshooting and customer service skills
- Ability to work flexible hours including occasional on-call duty