Job Description
Join TechSolutions Inc.'s award-winning IT support team in Boston! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment with cutting-edge technology, comprehensive benefits, and clear career advancement paths. Apply today to become part of Boston's premier tech support team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems across Windows/macOS environments
- Manage service desk tickets using Jira and maintain accurate documentation in ITSM systems
- Onboard new employees with device setup, account provisioning, and security protocols
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct regular hardware/software audits and maintenance across 150+ endpoints
Qualifications
- 2+ years of enterprise-level help desk or technical support experience
- Expertise in Windows 10/11, macOS, Active Directory, and Microsoft 365
- CompTIA A+ or HDI certifications preferred
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service abilities with proven conflict resolution experience
- Proficiency in remote desktop tools (TeamViewer, AnyConnect, or similar)
- Ability to thrive in fast-paced environments with competing priorities