Job Description
Join our dynamic IT team in Mesa, AZ as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve technical problems using remote assistance tools
- Document all support tickets in ticketing systems with detailed resolution steps
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior IT staff on complex escalations and system improvements
- Train users on new technologies and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work flexible hours including occasional weekends