Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless operations. This full-time direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with IT teams on network infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of hands-on help desk or IT support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or similar certification preferred
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and prioritize tasks
- Valid Arizona driver's license for occasional on-site visits