Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Baton Rouge, LA! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This role offers rapid onboarding and a chance to launch your career in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote and onsite assistance
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior IT staff on complex system implementations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1-2 years of IT help desk experience or relevant certification
- Proficiency in Windows OS, Active Directory, and Microsoft Office Suite
- Strong troubleshooting skills with network connectivity and security protocols
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- CompTIA A+ or equivalent certification preferred