Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy weekly paychecks while making a tangible impact! We're seeking a tech-savvy professional to deliver exceptional customer support to our growing client base in the Seattle area. This role offers competitive compensation, comprehensive training, and a collaborative environment where your expertise is valued. If you're passionate about problem-solving and thrive in fast-paced settings, apply today and start earning every week!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on complex escalations
- Deploy and manage desktop/laptop imaging and software installations
- Conduct user training on IT security best practices
- Monitor service desk metrics and identify improvement opportunities
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows/macOS troubleshooting and Active Directory
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ITSM tools (ServiceNow/Jira)
- Ability to work rotating weekend shifts
- Valid Washington State driver's license