Job Description
Join our dynamic team in Laredo, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. If you're passionate about problem-solving and thrive in a fast-paced environment, this is your opportunity to launch or advance your IT career with competitive benefits and growth potential.
Why Join Us? • Collaborative culture focused on innovation • Comprehensive training and career development • Health/dental/vision insurance • 401(k) with company match • Flexible work arrangements • Modern tech tools and resources
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incident tickets and maintain accurate knowledge base entries
- Provide user training on company software and security protocols
- Collaborate with IT teams on network infrastructure projects
- Monitor system performance and escalate critical issues
- Conduct periodic hardware/software audits and updates
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of technical support experience in Windows/macOS environments
- Proficiency with Active Directory, Office 365, and remote access tools
- Excellent troubleshooting skills with network connectivity issues
- Strong customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced setting
- Basic knowledge of cloud services (AWS/Azure) preferred