Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and become the hero of our digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations in our vibrant St. Petersburg headquarters. This hybrid role combines on-site collaboration with remote flexibility, offering growth opportunities in a dynamic tech environment. If you're passionate about solving complex challenges and elevating user experiences, we want you on our team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents and maintain accurate ticketing system records
- Install and configure workstations, peripherals, and software applications
- Collaborate with IT teams on security protocols and system upgrades
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Excellent communication and customer service abilities
- ITIL Foundation certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 25 lbs for equipment maintenance