Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg! We're seeking a tech-savvy professional to deliver exceptional user experiences while resolving technical challenges. Enjoy a collaborative environment with competitive benefits and growth opportunities in Florida's vibrant tech hub.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 150+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage service desk tickets using ServiceNow with SLA adherence
- Deploy and configure new devices/laptops with imaging tools
- Document solutions in knowledge base and escalate complex issues to Tier 3
- Conduct user training on security protocols and productivity tools
Qualifications
- 3+ years in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with service desk software (ServiceNow/Jira preferred)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site support