Job Description
Join InnovateTech Solutions as our next Help Desk Support Specialist in Albuquerque, NM! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This hybrid role combines on-site troubleshooting with remote assistance, offering dynamic challenges and growth opportunities in a collaborative environment. If you're passionate about solving technical puzzles and empowering users, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage ticketing systems (ServiceNow/Jira) with SLA compliance
- Deploy and configure workstations, peripherals, and network devices
- Create user documentation and conduct training sessions
- Collaborate with IT teams on cybersecurity and infrastructure projects
- Maintain asset inventory and software licensing compliance
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- 2+ years of help desk or Tier 2 support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS, Active Directory, and MDM tools
- Strong diagnostic skills with hardware/network troubleshooting
- Excellent written/verbal communication and customer service
- Familiarity with ITIL processes and ticketing systems
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license for occasional site visits