Job Description
Join our award-winning IT support team in sunny Fresno, CA! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in California's Central Valley. Apply today to kickstart your IT career!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for Windows/macOS systems
- Manage service tickets using Jira and maintain SLA compliance
- Deploy and configure new workstations and peripherals
- Document solutions in knowledge base for team reference
- Collaborate with senior engineers on complex escalations
- Conduct user training on company systems and security protocols
Qualifications
- 1+ years of hands-on IT help desk experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Ability to lift 25 lbs for equipment installations
- Valid California driver's license for occasional on-site visits