Job Description
Are you ready to accelerate your career in the rapidly evolving tech industry?
Apex Systems is seeking a talented and eager IT Support Trainee to join our dynamic team in St. Petersburg, FL. In this high-visibility role, you will receive comprehensive training while providing essential technical support to our growing client base. We offer a competitive salary structure and a clear pathway to senior IT roles.
Why Join Us?
- High Salary Potential: Earn a competitive starting salary with significant growth opportunities.
- Comprehensive Training: Gain hands-on experience with industry-leading tools and methodologies.
- Career Advancement: We prioritize internal promotion and professional development.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology.
If you have a passion for technology and a desire to learn, apply today to launch your IT career!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving issues efficiently and professionally.
- Diagnose and troubleshoot hardware malfunctions, software conflicts, and network connectivity problems.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Maintain accurate and up-to-date documentation of IT tickets, known issues, and solution logs using ITSM tools.
- Collaborate with senior engineers and the IT operations team to resolve complex technical escalations.
- Support the implementation of security patches, updates, and antivirus protocols to ensure system integrity.
- Conduct regular hardware inventory checks and assist in asset management procedures.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field is preferred; equivalent work experience considered.
- Candidates holding CompTIA A+ certification or similar IT entry-level certifications are highly preferred.
- Strong problem-solving skills with the ability to troubleshoot common hardware and software issues.
- Proficiency in Microsoft Windows operating systems and basic understanding of Linux/macOS environments.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently as well as part of a collaborative team in a fast-paced environment.
- Willingness to obtain necessary security clearances and complete mandatory training programs.