Job Description
Launch Your IT Career with TechNova Solutions!
We're seeking motivated IT Support Trainees to join our dynamic team in Oakland. As a trainee, you'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Our comprehensive 6-month program combines classroom instruction with real-world experience at Fortune 500 companies. Enjoy mentorship from senior engineers, certification opportunities, and a clear path to full-time employment upon successful completion.
Why Join Us?
- Industry-leading training program
- Competitive salary and benefits
- Opportunity for CompTIA A+ certification
- Collaborative, innovative work environment
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement network security protocols and best practices
- Assist in server maintenance and system updates
- Create technical documentation and SOPs
- Support end-users via ticketing systems and remote assistance
- Participate in disaster recovery simulations
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service experience or strong communication skills
- Ability to troubleshoot technical problems methodically
- Valid driver's license and reliable transportation
- Passion for continuous learning in IT
- Basic networking knowledge (TCP/IP, DNS)
- Ability to lift 30lbs for hardware maintenance