Job Description
Join our award-winning IT support team in Atlanta as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment. Perfect for problem-solvers passionate about technology and user experience.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and cloud applications
- Document incidents, resolutions, and asset information in ServiceNow ticketing system
- Collaborate with senior engineers on complex technical escalations
- Conduct end-user training on security protocols and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows OS, Active Directory, and remote tools
- Strong troubleshooting methodology and customer service skills
- Ability to work flexible shifts including occasional weekends