Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Dallas, TX! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. Enjoy weekly pay, competitive benefits, and a collaborative environment where your problem-solving skills shine. This hybrid role combines remote flexibility with on-site collaboration at our modern Dallas headquarters.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Manage Active Directory accounts, group policies, and software deployments
- Train end-users on new systems and security best practices
- Collaborate with Tier 3 engineers on complex escalations
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong analytical skills with ability to troubleshoot complex issues
- Exceptional communication and customer service abilities
- Familiarity with ServiceNow or similar ticketing systems
- Valid Texas driver's license for occasional hardware swaps