Job Description
Join TechFlow Solutions as an immediate hire Help Desk Support Specialist in Atlanta, GA! We're seeking a tech-savvy professional to resolve user issues, maintain system integrity, and deliver exceptional customer service. This is your chance to make an immediate impact in a dynamic IT environment with growth opportunities. Our modern downtown office offers collaborative workspaces and competitive benefits. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents, resolutions, and asset updates in ITSM systems
- Deploy and configure workstations, laptops, and peripherals
- Collaborate with senior engineers on complex system escalations
- Conduct user training on new technologies and security protocols
- Monitor system health and perform preventative maintenance
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software/network issues
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional on-call support
- Bachelor's degree in IT or related field preferred