Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to learn enterprise-level IT support systems. You'll gain hands-on experience with network infrastructure, cybersecurity protocols, and user-facing technologies while working alongside industry experts. This accelerated training program combines classroom instruction with real-world troubleshooting experience, preparing you for a full-time IT career. Benefits include paid certifications, mentorship, and growth opportunities within our expanding tech hub.
Responsibilities
- Install, configure, and maintain desktop/laptop hardware and software systems
- Provide Tier 1 technical support for employees via ticketing systems and remote assistance
- Document IT processes and create knowledge base articles
- Assist with network monitoring and security incident response
- Participate in cross-departmental IT projects
- Collaborate with senior engineers to resolve complex technical issues
Qualifications
- High school diploma or equivalent required; Associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems
- Excellent verbal communication and customer service skills
- Ability to learn technical concepts quickly and follow procedures
- CompTIA A+ or similar certification a plus
- Valid North Carolina driver's license required
- Must pass background check and drug screening