Job Description
Join our dynamic IT team in sunny Miami and become the hero of our users' technical challenges! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional customer service and resolve technical issues with speed and precision. This is your chance to grow in a collaborative environment with cutting-edge technology and competitive benefits. Apply today and make a tangible impact!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticket systems with SLA adherence and priority escalation protocols
- Deploy and configure workstations, peripherals, and network equipment
- Create comprehensive user documentation and training materials
- Collaborate with network/infrastructure teams on complex troubleshooting
- Implement security protocols and access management best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+/Network+ certification or equivalent technical knowledge
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent communication with both technical and non-technical audiences
- Ability to work flexible hours including occasional on-call support