Job Description
Join our dynamic IT team in Baton Rouge as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and peripherals to ensure your success. This hybrid role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Help us deliver exceptional technical support to our clients while advancing your career in Louisiana's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for end-users
- Manage and troubleshoot Windows/macOS environments and mobile devices
- Document all incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on complex escalations
- Deploy and configure company-provided equipment to new hires
- Conduct user training on standard software and security protocols
Qualifications
- 1-3 years of help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site support