Job Description
Are you a tech-savvy problem solver ready to make an impact? Join a leading technology firm in Stockton, CA as our next Help Desk Support Specialist. We pride ourselves on a culture of innovation and support, offering a hybrid-friendly environment that blends on-site collaboration with remote flexibility. If you are passionate about delivering exceptional IT support and troubleshooting complex technical challenges, we want to hear from you. This role is ideal for a proactive individual who enjoys helping others navigate the digital world.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Log and track all support requests in the ticketing system (e.g., ServiceNow) to ensure timely resolution and SLA adherence.
- Assist with the onboarding process of new hires, including setting up hardware, software, and network access.
- Perform routine maintenance on desktops, laptops, printers, and peripheral devices.
- Troubleshoot and resolve issues related to operating systems (Windows/macOS), antivirus software, and connectivity.
- Collaborate with the IT infrastructure team to identify and resolve network and hardware bottlenecks.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Minimum of 2 years of proven experience in a Help Desk or IT Support role.
- Strong working knowledge of Active Directory, Microsoft Office Suite, and remote access technologies (VPN, RDP).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.