Job Description
Join our award-winning IT support team at TechSolutions Northwest, where innovation meets exceptional service. We're seeking a passionate Help Desk Support Specialist to deliver world-class technical assistance to our diverse client base in Portland's thriving tech ecosystem. As a key member of our dynamic team, you'll be the first point of contact for resolving technical challenges, ensuring seamless operations, and driving digital transformation for our partners.
Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise. Our modern downtown Portland office offers flexible work arrangements and state-of-the-art facilities. If you thrive in fast-paced environments and possess a knack for solving complex technical puzzles, this is your opportunity to make a tangible impact while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems via phone, email, and remote access
- Diagnose and resolve complex technical issues across Windows, macOS, and mobile platforms
- Document all support interactions using our ticketing system with detailed resolution steps
- Collaborate with senior engineers to escalate and resolve advanced technical challenges
- Conduct user training sessions on new technologies and security best practices
- Monitor system health and proactively address potential infrastructure issues
- Maintain inventory and lifecycle management of IT assets
Qualifications
- 3+ years of experience in enterprise-level help desk or technical support roles
- CompTIA A+ certification or equivalent industry-recognized credential
- Proficiency in Active Directory, Office 365, and cloud-based SaaS applications
- Strong troubleshooting skills across Windows 10/11 and macOS environments
- Excellent written and verbal communication with customer-centric approach
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to manage multiple priorities and adapt quickly to changing technologies
- Valid driver's license and reliable transportation for occasional on-site visits