Job Description
Join Our Team at Apex IT Solutions
We are looking for a dedicated Help Desk Support Specialist to join our dynamic team in Orlando, FL. We pride ourselves on offering flexible working hours and a supportive work environment.
In this role, you will be the first point of contact for our employees, resolving technical issues efficiently and ensuring business continuity. Whether you prefer remote work or an on-site setup, we offer the flexibility you need to balance your career and personal life.
Why Apply?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ($18.00 - $25.00).
- Opportunity for professional growth in IT.
- Modern tools and technology stack.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users.
- Manage and maintain user accounts, permissions, and security protocols.
- Respond to incoming support tickets via our ticketing system in a timely manner.
- Perform remote diagnostics and software installations.
- Document technical issues and resolutions in our knowledge base.
- Assist with network connectivity and printer maintenance.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows operating systems and Office 365.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Willingness to work flexible hours as needed.