Job Description
Join TechSolutions Inc. as an Help Desk Support Specialist and start your new career tomorrow! We're seeking tech-savvy professionals to provide exceptional IT support to our clients in Charlotte, NC. This is a contract position offering competitive pay, flexible hours, and the opportunity to work with cutting-edge technology. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets in ITSM systems with SLA adherence
- Install, configure, and maintain desktop/laptop systems
- Train end-users on software applications and security protocols
- Collaborate with network and security teams for complex escalations
- Document all troubleshooting steps and solutions in knowledge base
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Microsoft Office Suite, and remote tools
- Strong problem-solving and communication skills
- Experience with Active Directory and networking fundamentals
- Ability to work independently and prioritize tasks
- Valid North Carolina driver's license for on-site visits
- Immediate availability to start tomorrow