Job Description
Join Austin's fastest-growing tech company and kickstart your IT career with an exclusive $5,000 sign-on bonus! TechSolutions Inc. is seeking a passionate Help Desk Specialist to deliver exceptional technical support to our innovative team. You'll be the hero behind the scenes, solving complex issues while working in our state-of-the-art downtown Austin office. Enjoy competitive benefits, professional development opportunities, and a culture that celebrates technical excellence and work-life balance. Apply today to become part of Austin's tech revolution!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve system malfunctions, including Windows/macOS, printers, and mobile devices
- Manage ticketing system with accurate documentation and timely resolution SLAs
- Assist with onboarding processes including workstation setup, account creation, and software installations
- Collaborate with IT team on infrastructure projects and security initiatives
- Develop and maintain user documentation and knowledge base articles
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk environment
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows 10/11, macOS, and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid Texas driver's license for occasional off-site support