Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy the flexibility of non-traditional hours while making a real impact! We're seeking tech-savvy individuals to provide exceptional remote support to our clients across Madison and surrounding areas. This role offers the perfect blend of work-life balance with evening/weekend scheduling options, competitive compensation, and opportunities for growth in a dynamic tech environment.
At TechFlow Solutions, we believe in empowering our team with cutting-edge tools and continuous learning resources. You'll be part of a collaborative culture where your problem-solving skills and customer service excellence are valued. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development stipends – all while maintaining the flexibility you need.
Responsibilities
- Deliver remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex IT problems across Windows/macOS environments
- Manage service tickets using Zendesk/Jira with SLA adherence
- Create detailed documentation of solutions and troubleshooting processes
- Collaborate with cross-functional teams on system upgrades and deployments
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience in a help desk environment
- Proficiency in Windows OS, Microsoft Office 365, and cloud applications
- Strong troubleshooting skills for networking, security, and hardware issues
- Excellent verbal/written communication with customer-first mindset
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently and manage time effectively
- Flexible availability for evening/weekend shifts (core hours: 4PM-10PM)