Job Description
Join TechSolve Solutions as a Flexible Hours Help Desk Support Specialist and transform your career while enjoying work-life balance! We're seeking passionate tech enthusiasts to provide exceptional remote support to our diverse client base in Riverside and beyond. This part-time role offers adaptable scheduling options, including mornings, afternoons, or hybrid shifts, perfect for students, parents, or professionals seeking flexibility. You'll be the first point of contact resolving hardware/software issues, troubleshooting networks, and delivering outstanding customer experiences. Our collaborative culture provides ongoing training and growth opportunities within a rapidly expanding IT services company. If you're ready to leverage your technical skills while maintaining control over your schedule, apply today to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Document support tickets accurately in CRM systems with detailed resolution steps
- Provide user training on company software and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential vulnerabilities
- Maintain up-to-date knowledge of IT best practices and emerging technologies
Qualifications
- 1+ years of help desk or tier-1 IT support experience
- CompTIA A+ or equivalent industry certification preferred
- Proficiency with Windows/macOS operating systems and network fundamentals
- Exceptional troubleshooting skills with analytical problem-solving abilities
- Strong written and verbal communication with customer-focused mindset
- Ability to work independently with minimal supervision in flexible environment
- Valid California driver's license for occasional on-site support (if required)