Job Description
TechSolutions Inc. is revolutionizing IT support with flexible scheduling options! Join our award-winning team as a Help Desk Support Specialist in Madison, WI. We empower our staff to achieve work-life balance through adaptable hours while delivering exceptional technical solutions to our diverse client base. If you're passionate about technology and value flexibility, this role is your perfect match.
Why TechSolutions Stands Out:
- Customizable work schedules (early mornings, evenings, weekends available)
- Cutting-edge tools and continuous learning opportunities
- Collaborative culture with quarterly team-building events
- Clear career progression paths to senior IT roles
Responsibilities
- Deliver remote and on-site technical support for hardware/software issues
- Manage ticketing system with SLA-focused resolution times
- Train clients on new systems and security best practices
- Collaborate with network engineers on infrastructure projects
- Create detailed documentation for troubleshooting procedures
- Maintain inventory of IT assets and software licenses
- Support cross-functional teams during system migrations
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ or equivalent technical certification
- Expertise in Windows 10/11 and macOS troubleshooting
- Proficient with ServiceNow or similar ticketing systems
- Exceptional communication and problem-solving abilities
- Availability to work flexible shifts including weekends
- Valid Wisconsin driver's license for occasional on-site visits