Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee in Houston! TechSolutions Inc. is seeking motivated individuals to launch their careers in technology through our comprehensive training program. Enjoy flexible remote work while gaining hands-on experience with cutting-edge systems and enterprise solutions. This role offers structured mentorship, career progression paths, and the opportunity to work with Fortune 500 clients. If you're passionate about technology and eager to grow, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for remote and on-site users
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and knowledge base articles
- Collaborate with senior engineers on network and security protocols
- Assist with system updates, patches, and compliance requirements
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional on-site visits