Job Description
Join our dynamic team as a Flexible Hours Help Desk Specialist in Plano, TX! We're seeking a tech-savvy professional to deliver exceptional remote support while enjoying work-life balance. This role offers adjustable schedules to accommodate your needs, perfect for students, parents, or those seeking supplemental income. You'll be the first point of contact to resolve technical issues, ensuring seamless operations for our diverse client base. If you're passionate about problem-solving and thrive in flexible environments, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot Windows/macOS systems, network connectivity, and cloud applications
- Manage ticketing systems with precise documentation and timely resolution
- Collaborate with IT teams to escalate complex issues and implement solutions
- Deliver exceptional customer service with patience and clear communication
- Conduct remote diagnostics and system maintenance tasks
- Train users on security best practices and software utilization
Qualifications
- 1+ years of help desk or IT support experience
- Proficiency in Windows/macOS, networking fundamentals, and SaaS tools
- Strong diagnostic skills with ability to troubleshoot complex issues
- Excellent written/verbal communication and customer service aptitude
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work independently and manage time effectively
- Flexible schedule availability including evenings/weekends