Job Description
Join TechFlow Solutions as a Flexible Hours Help Desk Support Specialist and revolutionize your work-life balance! We're seeking tech-savvy professionals to deliver exceptional remote support while accommodating your schedule. Work from anywhere in Houston with adaptable shifts that fit your lifestyle. Enjoy competitive compensation, cutting-edge training, and a culture that values innovation and personal growth. Apply today to become part of Houston's premier IT support team!
Responsibilities
- Resolve technical issues via phone, chat, and remote desktop for diverse client systems
- Diagnose hardware/software problems including Windows OS, networking, and cloud applications
- Maintain detailed ticket documentation in ServiceNow and Jira platforms
- Escalate complex issues to senior engineers with clear problem descriptions
- Conduct proactive system health checks and security patch updates
- Train users on best practices for data security and software usage
- Collaborate with cross-functional teams to improve support workflows
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written/verbal communication and customer service abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on service agreements