Job Description
Join our innovative IT team in Lexington and transform how businesses solve technical challenges! We're seeking a passionate Help Desk Specialist with flexible scheduling to provide exceptional remote and on-site support. Enjoy work-life balance with customizable hours while serving diverse clients across Kentucky. Our collaborative environment offers growth opportunities and cutting-edge tools to accelerate your career in tech.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage active directory accounts, permissions, and group policies
- Provide remote and on-site technical support for 50+ clients
- Document troubleshooting steps in ticketing system (ServiceNow)
- Train users on cybersecurity best practices and new software
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and perform proactive maintenance
Qualifications
- 2+ years in help desk or tier-2 IT support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN troubleshooting
- Experience with ticketing systems and remote support tools
- Strong written/verbal communication skills
- Ability to work independently with flexible hours
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer-focused mindset with problem-solving aptitude