Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Buffalo, NY to provide essential technical support and learn industry best practices. This immediate hire position offers hands-on experience with cutting-edge systems while receiving mentorship from senior engineers. Perfect for recent graduates or career changers eager to build expertise in network troubleshooting, system administration, and user support. Enjoy competitive compensation, comprehensive benefits, and a clear growth path to becoming a certified IT professional.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 user support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop equipment
- Document IT processes and maintain accurate ticket records
- Assist with network administration tasks under supervision
- Collaborate with cross-functional teams on system deployments
- Participate in ongoing technical training and certification programs
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving and communication skills
- Ability to learn technical systems quickly
- Customer service mindset with patience and professionalism
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license and reliable transportation