Job Description
Launch Your IT Career in Colorado Springs
Are you ready to turn your passion for technology into a rewarding profession? ApexTech Solutions is seeking a driven Entry Level Help Desk Support Specialist to join our growing team. We provide comprehensive training and mentorship for candidates looking to break into the IT industry. If you have a problem-solving mindset and a willingness to learn, we want to hear from you!
Why Join Us?
- Zero Experience Required: We train the right candidates from the ground up.
- Competitive Pay: Start with a salary between $45k and $55k.
- Full Benefits: Health, dental, and vision insurance from day one.
- Growth Opportunities: Clear path to senior IT roles.
Your Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues for internal employees.
- Assist with password resets and account access management.
- Maintain an organized inventory of IT assets and supplies.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with the senior team to improve IT service delivery.
What We're Looking For
- High school diploma or GED equivalent (Bachelor's degree preferred but not required).
- Basic computer literacy and understanding of operating systems.
- Strong communication skills and a customer-service oriented attitude.
- Ability to explain complex technical concepts to non-technical users.
- A valid driver's license and reliable transportation.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues for internal employees.
- Assist with password resets and account access management.
- Maintain an organized inventory of IT assets and supplies.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with the senior team to improve IT service delivery.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and understanding of operating systems.
- Strong communication skills and a customer-service oriented attitude.
- Ability to explain complex technical concepts to non-technical users.
- A valid driver's license and reliable transportation.