Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate, entry-level professionals to join our award-winning help desk team in Atlanta. No experience needed – we provide comprehensive training and mentorship to transform your eagerness into technical expertise. Enjoy a collaborative environment, competitive benefits, and growth opportunities in one of America's fastest-growing tech hubs.
Why Join Us?
- Industry-leading onboarding program with dedicated trainers
- Career advancement into network security or systems administration
- Modern office in downtown Atlanta with flexible work options
- Tuition reimbursement for IT certifications (CompTIA A+, Network+)
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop
- Troubleshoot hardware/software issues for 500+ enterprise clients
- Document tickets in ServiceNow with precision and clarity
- Collaborate with senior engineers on complex escalations
- Conduct employee training on new software deployments
- Maintain asset inventory using ServiceNow Asset Management
- Participate in bi-weekly IT innovation workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows OS, Microsoft Office)
- Exceptional customer service mindset with empathy
- Strong problem-solving and analytical abilities
- Ability to learn technical concepts quickly
- Clear written and verbal communication skills
- Willingness to obtain CompTIA A+ within 6 months
- Reliable transportation for occasional on-site visits