Job Description
Join TechSolve Solutions as a Help Desk Support Specialist in Portland, OR! We provide all necessary equipment including laptops, peripherals, and software – just bring your expertise. This role offers hybrid work arrangements and opportunities for career growth in a collaborative environment. You'll be the frontline hero supporting our clients' IT infrastructure while working with cutting-edge technology.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and resolutions in ITSM systems
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies
- Maintain inventory of IT assets and equipment
- Monitor system performance and security protocols
Qualifications
- 2+ years of IT support/help desk experience
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support