Job Description
We are seeking motivated, tech-savvy individuals to join our dynamic team as Entry Level Help Desk Support Specialists in Laredo, TX. If you are looking to launch a career in Information Technology and are eager to learn, we provide comprehensive on-the-job training and a clear path for advancement. Join a company that values growth, innovation, and community.
Why Choose Us?
- No Experience Required: We provide full training for the right candidates.
- Career Growth: Excellent opportunities for promotion within the IT department.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Don't miss this chance to start your professional journey in the tech industry today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, or in-person.
- Assist users with account access, password resets, and basic system navigation.
- Document all technical issues and resolutions in the ticketing system (e.g., ServiceNow, JIRA).
- Maintain a high level of customer service, ensuring a positive user experience for all employees.
- Collaborate with senior IT staff to escalate complex issues and participate in system maintenance.
- Perform regular inventory checks of IT equipment and peripherals.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete training programs.
- Reliable internet connection and a dedicated workspace if working remotely (if applicable).