Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This hands-on training program combines classroom learning with real-world experience, equipping you with industry certifications and practical skills. Work alongside seasoned professionals in Irvine's thriving tech hub and build a foundation for long-term growth in IT infrastructure, cybersecurity, and cloud technologies.
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software systems
- Provide first-level technical support via phone, email, and remote access
- Document incident reports and maintain ticketing systems
- Assist with network infrastructure monitoring and basic maintenance
- Participate in cross-departmental IT projects and training sessions
- Implement security protocols and access controls
- Collaborate with senior technicians to resolve complex issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong troubleshooting skills with logical problem-solving approach
- Excellent communication abilities and customer service mindset
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for occasional on-site visits
- Passion for continuous learning and technology trends