Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of Jersey City! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a modern workplace. Apply today and become part of our award-winning company culture!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote management tools
- Document all incidents and solutions in ITSM software (ServiceNow/Jira)
- Train employees on cybersecurity best practices and new technologies
- Collaborate with Tier 3 engineers for complex escalations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk experience in corporate environments
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of Active Directory, VPNs, and cloud services
- CompTIA A+/Network+ or equivalent certification required
- Excellent communication and customer service skills
- Experience with ticketing systems and remote support tools