Job Description
Launch your IT career with our comprehensive 6-month paid training program! TechSolutions Inc. is seeking motivated individuals with no prior experience to join our award-winning IT Support team in Indianapolis. You'll gain hands-on experience with enterprise systems, network infrastructure, and customer service excellence while working alongside industry-certified mentors. Our structured curriculum includes shadowing, workshops, and real-world project assignments to accelerate your growth into a full-fledged IT Specialist role.
What makes this opportunity unique? We invest in our trainees through:
- Free industry certification vouchers (CompTIA A+, Network+)
- Personalized career coaching and mentorship
- Guaranteed full-time position upon successful completion
- Competitive benefits package including health insurance and 401(k)
Responsibilities
- Diagnose and resolve hardware/software issues via ticketing system
- Install, configure, and maintain desktop/laptop equipment
- Provide Tier-1 customer support via phone, chat, and email
- Assist with network connectivity and security protocols
- Document processes and create technical documentation
- Collaborate with senior engineers on complex escalations
- Participate in bi-weekly training sessions and knowledge checks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies and systems
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment pickups)