Job Description
Launch your IT career with TechSolutions Inc. in Denver! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk team. As an Entry-Level Support Specialist, you'll be the frontline hero resolving technical issues for our clients. We provide comprehensive training and a supportive environment to help you grow into a confident IT professional. Enjoy competitive pay, benefits, and opportunities for advancement. Ready to start your journey in tech? Apply today!
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve user issues
- Diagnose and troubleshoot hardware, software, and network problems
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, solutions, and knowledge base articles
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with user onboarding and basic training sessions
- Monitor system performance and report potential security threats
Qualifications
- High school diploma or equivalent (required)
- Strong problem-solving and customer service skills
- Basic familiarity with Windows/macOS operating systems
- Excellent verbal and written communication abilities
- Ability to work independently and in a team environment
- Willingness to learn new technologies and industry standards
- Must pass background check and drug screening
- CompTIA A+ certification (preferred, not required)