Job Description
Are you ready to launch a rewarding career in the tech industry? Apex Data Systems is seeking a motivated Help Desk Support Specialist to join our team in Milwaukee, Wisconsin. This is an entry-level position perfect for individuals eager to learn and grow in Information Technology.
We believe in promoting from within and investing in our team members. If you have a passion for technology and a desire to help people solve problems, we want to hear from you.
What You Will Do:
As a Help Desk Support Specialist, you will be the first point of contact for our employees, ensuring they have the technical resources they need to succeed.
Responsibilities
- Respond to incoming help desk tickets and emails in a timely manner.
- Provide tier-one technical support for hardware, software, and network issues.
- Assist in the installation, configuration, and troubleshooting of workstations and peripherals.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to escalate complex issues.
Qualifications
- No prior IT experience required; we provide full training.
- High school diploma or equivalent required.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong customer service skills and a patient, friendly demeanor.
- Ability to communicate technical concepts clearly to non-technical users.