Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate individuals to join our dynamic Help Desk team in Baltimore. No prior experience required – just a drive to learn and excel in technology support. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career growth. Join us in transforming how businesses operate through exceptional customer service and technical expertise.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system crashes, and application errors
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with senior technicians to escalate complex issues
- Conduct user onboarding for new systems and software
- Maintain asset inventory and software deployment records
- Participate in continuous training to expand technical knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Basic computer literacy (Windows OS, Microsoft Office Suite)
- Excellent communication skills and customer service mindset
- Ability to troubleshoot logically using problem-solving frameworks
- Willingness to obtain CompTIA A+ certification within 6 months
- Must pass background check and drug screening
- Valid driver's license for occasional site visits
- Ability to work flexible shifts including occasional weekends