Job Description
Join TechFlow Solutions as a Help Desk Support Specialist in Irvine, CA and become the hero of our tech ecosystem! We're seeking a customer-obsessed problem-solver to deliver exceptional technical support to our growing team. As a key member of our IT department, you'll empower colleagues with seamless digital experiences while advancing your career in a cutting-edge environment. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ users
- Manage ticket lifecycle through ServiceNow with 95% first-contact resolution rate
- Deliver remote and on-site troubleshooting for Windows/macOS environments
- Document knowledge base articles with visual guides and video tutorials
- Collaborate with vendors for hardware/software escalations and procurement
- Conduct quarterly tech training sessions for non-technical staff
- Implement proactive monitoring tools to prevent system outages
Qualifications
- 3+ years in enterprise-level help desk or desktop support
- CompTIA A+ or equivalent certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ServiceNow, SCCM, or ITSM platforms
- Strong diagnostic skills for networking (TCP/IP, DNS, DHCP)
- Exceptional communication abilities with non-technical audiences
- Ability to prioritize tasks in fast-paced environments
- Relevant Bachelor's degree or equivalent experience