Job Description
Join TechSolve Solutions as a Help Desk Support Specialist and receive top-tier equipment to excel in your role! We provide all necessary tools including high-performance laptops, dual monitors, ergonomic peripherals, and comprehensive software licenses. Our Chicago-based team offers a collaborative environment where your technical expertise will directly impact client success. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide exceptional technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure company-provided equipment including laptops, peripherals, and mobile devices
- Document support tickets in CRM systems with detailed resolution steps
- Collaborate with IT infrastructure teams to resolve complex system issues
- Conduct user training on new equipment and software deployments
- Maintain inventory records for all issued equipment and peripherals
- Monitor system performance and proactively address potential technical issues
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows/macOS operating systems and troubleshooting methodologies
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong diagnostic skills for hardware, software, and network connectivity issues
- Excellent communication skills with ability to translate technical concepts
- Ability to lift and carry equipment up to 30 lbs
- Valid driver's license for equipment deliveries if required