Job Description
Join our dynamic team as an IT Support Trainee in Kansas City, MO! We're seeking motivated individuals to kickstart their career in technology with comprehensive training and a competitive sign-on bonus. You'll gain hands-on experience supporting enterprise systems while working alongside industry experts. This role offers clear growth pathways to specialized IT positions, including network administration and cybersecurity. Our collaborative environment fosters continuous learning, and we provide full certification reimbursement to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and resolve user tickets using service management tools
- Assist with system installations, configurations, and maintenance
- Conduct cybersecurity awareness training for employees
- Collaborate with senior engineers on complex problem resolution
- Participate in cross-departmental IT projects
- Implement and maintain backup/recovery procedures
- Support on-site and remote user needs
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly
- Valid driver's license for occasional site visits