Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist! No prior experience required – we provide comprehensive training to launch your career in technology. As the first point of contact for our clients, you'll resolve technical issues, deliver exceptional customer service, and gain hands-on experience with cutting-edge systems. This role offers growth opportunities into cybersecurity, network administration, and cloud computing. Enjoy our modern downtown Austin office with flexible work arrangements and a collaborative culture that values innovation and continuous learning. Apply today to start your tech journey!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems including Windows OS, Microsoft Office, and network connectivity
- Document all interactions in ticketing systems with detailed resolution notes
- Escalate complex issues to senior engineers with clear problem descriptions
- Assist with software installations, system updates, and security protocols
- Conduct remote troubleshooting sessions using TeamViewer and RDP
- Participate in cross-departmental IT projects and training initiatives
Qualifications
- High school diploma or equivalent; college coursework in IT a plus
- Basic familiarity with Windows operating systems and Microsoft Office suite
- Strong problem-solving skills with logical troubleshooting approach
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to learn technical concepts quickly through structured training
- Reliable internet connection for remote work flexibility
- Valid Texas driver's license may be required for occasional on-site visits