Job Description
Welcome to Madison Tech Innovators, where we are shaping the future of technology in Wisconsin. We are currently seeking a motivated IT Support Trainee to join our dynamic team. This is an incredible opportunity for recent graduates or career changers to launch a successful career in Information Technology with hands-on mentorship and professional growth.
As an IT Support Trainee, you will work closely with our senior technical staff to resolve user issues, maintain our network infrastructure, and ensure our company operates efficiently. You will gain invaluable experience in a real-world corporate environment, preparing you for a long-term role in IT Support or Systems Administration.
Why Join Us?
- Hands-on training with experienced mentors.
- Competitive salary and benefits package.
- Clear pathway for career advancement.
- Collaborative and inclusive company culture.
Don't miss your chance to start your journey in tech. Apply Today!
Responsibilities
- Tier 1 Help Desk Support: Assist employees with hardware, software, and peripheral device troubleshooting.
- Issue Resolution: Diagnose and resolve technical issues via phone, email, and remote access tools.
- User Account Management: Create, modify, and manage user accounts, passwords, and permissions.
- System Maintenance: Participate in routine IT maintenance, updates, and patch management.
- Documentation: Maintain accurate records of technical issues, resolutions, and hardware inventories.
- Network Support: Assist in monitoring network performance and identifying potential bottlenecks.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Technical Basics: Basic understanding of Windows, macOS, and Linux operating systems.
- Networking: Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
- Problem Solving: Strong analytical thinking and troubleshooting skills.
- Communication: Excellent verbal and written communication skills to interact with non-technical users.
- Soft Skills: Eager to learn, detail-oriented, and able to work in a fast-paced environment.